Overview

Resourceful, Technical Manager with over 13 years experience in the software industry. Strong customer service background with proven success in resolving complex technical issues while building strong, long-term customer relationships. Excellent communication and interpersonal skills. Specialties: * Escalation Management * Technical Account Management * Knowledgebase Management * Research / Problem Solving * Training New Product Releases * Process Improvement

Explore their background, skills, and professional experience in health, wellness and fitness.

Contact Information

Skills & Expertise

• integration
• technical support
• software documentation
• process improvement
• telecommunications
• enterprise software
• networking
• testing
• management
• crm
• cross functional team leadership
• account management
• microsoft sql server
• leadership
• hardware
• voip
• training
• cloud computing
• troubleshooting
• scrum
• unix
• tcp/ip
• system deployment
• software installation
• research
• program management
• windows
• analysis
• call centers
• operating systems
• customer satisfaction
• agile methodologies
• vendor management
• sharepoint
• cisco technologies
• data center
• sdlc
• switches
• windows server
• iis
• avaya
• visio
• ivr
• vmware
• quality assurance
• software development
• databases
• disaster recovery
• saas
• linux

Professional Information

Experience

Languages

• english